Preparing your experience
The agreement governing your use of the MyrocketXpress platform.
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These Terms of Service ("Terms") constitute a legally binding agreement between you (individually or as a representative of a business entity) and Myrocketxpress Technologies Pvt. Ltd. ("MyrocketXpress", "Company", "we", "us").
By creating an account, accessing our platform, or using any of our services, you confirm that:
If you do not agree to these Terms, do not access or use the platform. We reserve the right to update these Terms at any time, with 14 days' notice for material changes.
MyrocketXpress provides a multi-carrier shipping aggregation and logistics management platform. Our core services include:
The availability, pricing, and features of specific services may vary by subscription plan. We may add, modify, or remove features with appropriate notice.
To access the platform, you must register for an account. By registering, you agree to:
MyrocketXpress reserves the right to refuse registration, suspend, or terminate accounts that provide false information or violate these Terms.
You may use the platform only for lawful business purposes. The following activities are strictly prohibited:
Violation of acceptable use policies may result in immediate account suspension, financial liability for damages, and referral to appropriate authorities.
Shipping charges are deducted from your prepaid wallet balance. You must maintain sufficient wallet balance to process shipments. We accept payments via NEFT, IMPS, UPI, and supported debit/credit cards processed by our payment partner.
Shipping rates are determined at the time of booking based on the carrier, service level, origin-destination pair, weight, and dimensions. Final invoiced amounts may differ from estimated amounts if:
Wallet credits for cancelled or unbooked shipments are processed within 5-7 business days. Disputes over weight discrepancy charges must be raised within 30 days of the charge with supporting evidence (weigh-bridge receipts, photos).
COD amounts collected by courier partners are remitted to your registered bank account per carrier-specific remittance cycles. MyrocketXpress is not liable for delays in carrier remittances that are outside our control.
The MyrocketXpress platform, including all software, algorithms, user interface designs, brand assets, documentation, and compiled AI models, is the exclusive intellectual property of Myrocketxpress Technologies Pvt. Ltd., protected by applicable copyright, patent, trademark, and trade secret laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your internal business operations during your active subscription period.
You retain full ownership of your business data — shipment records, customer data, order history, and analytics. We claim no ownership over your data and use it only as described in our Privacy Policy.
To the maximum extent permitted by applicable law, MyrocketXpress shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits, lost revenue, loss of data, loss of goodwill, service interruptions, or the cost of substitute services — even if advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising from your use of the platform shall not exceed the total fees paid by you to MyrocketXpress in the three months preceding the event giving rise to the claim.
MyrocketXpress acts as a technology intermediary. Liability for shipment loss, damage, or delay rests with the respective courier partner per their terms and conditions. We will assist with filing claims but cannot guarantee their outcomes.
We strongly recommend purchasing shipment insurance for high-value goods through our platform or independently.
You agree to indemnify, defend, and hold harmless MyrocketXpress, its directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
You may close your account at any time by requesting account closure through the dashboard or by emailing support@myrocketxpress.com. Pending shipments must be completed or cancelled before closure. Wallet balance exceeding ₹100 will be refunded to your registered bank account within 14 business days.
We may suspend or terminate your account immediately and without notice if:
For termination due to non-payment or policy violations, we will provide 7 days' notice where legally required and operationally feasible. We will make your data available for export for 30 days after termination.
These Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of [City], India.
These Terms are written in English. In the event of any conflict between the English version and a translated version, the English version shall prevail.
We believe most disputes can be resolved amicably. Before initiating formal legal proceedings, both parties agree to the following escalation process:
Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a competent court where necessary to protect proprietary rights or confidential information.
We may modify these Terms at any time. For material changes, we will:
Your continued use of the platform after the effective date of changes constitutes acceptance of the revised Terms. If you disagree with the changes, you may terminate your account before the effective date without penalty.
For legal inquiries, contract questions, or to report a Terms violation:
Also see our Privacy Policy for information on how we handle your personal data.